Privacy Policy

At The Pet Concierge Co., we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website or use our services.

1. Who We Are

The Pet Concierge Co. provides professional pet services including pet sitting, dog walking, pet transport, and home visits.

2. What Data We Collect

We may collect the following types of personal data:

When you contact or book with us:

• Full name

• Address

• Email address

• Phone number

• Emergency contact details

• Pet information (name, breed, medical needs, behavior notes)

When you visit our website:

• IP address

• Browser type and version

• Pages visited and time spent

• Cookies (see Section 6)

3. How We Use Your Data

We use your information to:

• Provide and manage our pet care services

• Communicate with you regarding bookings or updates

• Respond to enquiries

• Process payments and issue invoices

• Improve our services and website

• Comply with legal and regulatory obligations

4. How We Share Your Data

We do not sell or rent your personal data to third parties. We may share data only with:

• Payment processors (for service payment)

• Emergency veterinary clinics (in the event of a pet emergency)

• Law enforcement or legal authorities if required by law

5. How We Store & Protect Your Data

We take data security seriously and use appropriate technical and organisational measures to protect your information.

• Customer data is stored securely in password-protected systems.

• Access is limited to authorized personnel only.

• We retain data only for as long as necessary to provide our services or comply with legal obligations.

6. Cookies

Our website uses cookies to enhance user experience and collect anonymized site traffic data.

You can choose to disable cookies through your browser settings. However, this may affect the functionality of the website.

7. Your Rights

Under the UK GDPR and other applicable laws, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise these rights, please contact us using the details below.

8. Children’s Privacy

We do not knowingly collect personal data from individuals under 16 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Pet Concierge Co.